To better track and respond to Student Life staff technology requests, Technology Services has adopted a new support system, routing staff questions/requests more quickly and providing greater visibility to Student Life staff making these requests.
What you will see in Remedyforce now is meant only to replace the Web Request Form “Technology Support Request” found on the Student Life home page and on the SLTS website. Other new request forms (such as Computer Account and Hardware/Software Purchase) will be piloted at a later date. Note that there is a large button labelled “View Tickets and Requests”. If you select that button you will see a list of the incidents that you have submitted with basic information, and if you select an incident number you will see details, attachments and notes as entered.
More information is online.